RETURN & REFUND POLICY

Returns & Refunds

Last Updated: October 18, 2026

At LOVIRAZY, we want you to feel confident about every purchase.

If your order doesn't meet your expectations, we're here to help you understand your return, exchange, and refund options.

1. Our 30-Day Return Policy

We offer a 30-day return period for eligible products.

Customers may request a return within 30 days of receiving their order.

For standard change-of-mind returns, products should generally meet the following conditions:

  • Unworn and unused, except for reasonable inspection or trying on.

  • In their original condition.

  • With original tags attached, where applicable.

  • Free from damage caused after delivery.

  • Accompanied by proof of purchase.

These requirements do not restrict statutory rights for defective or incorrectly described products.

2. How to Request a Return

To begin the return process:

Step 1 — Contact Customer Care

Email info@lovirazy.store with your order number.

Step 2 — Explain Your Request

Tell us which item you would like to return and the reason for your request.

Step 3 — Receive Instructions

Our team will review your request and provide return instructions.

Step 4 — Send Your Package

Securely package the product and send it to the designated return facility.

Please do not send products to an address that has not been confirmed by our customer care team.

Return Address: Provided by our customer support team after your return request has been reviewed.

3. Return Shipping Costs

For voluntary returns based on personal preference, customers are generally responsible for return shipping costs unless otherwise stated or required by law.

If you receive a defective, damaged, or incorrect product, LOVIRAZY will provide an appropriate remedy and cover reasonable return shipping costs where required.

We recommend using a trackable shipping service.

4. Refund Processing

After receiving your returned product, we will inspect it and notify you of the outcome.

Approved refunds will be issued to the original payment method.

We aim to process refunds within 5–10 business days, subject to applicable statutory deadlines.

The time required for funds to appear in your account may vary depending on your payment provider.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer support team.

Exchanges are subject to product availability and return eligibility.

If your preferred replacement is unavailable, we will discuss alternative options.

6. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible.

Where available, include:

  • Your order number

  • A description of the problem

  • Photographs of the affected item

  • Photographs of the packaging, if relevant

Depending on the circumstances and applicable law, we may offer a repair, replacement, exchange, partial refund, or full refund.

Your statutory consumer rights remain unaffected.

7. Non-Returnable Products

Certain products may be excluded from voluntary change-of-mind returns where legally permitted.

These may include:

  • Personalized or custom-made clothing

  • Certain hygiene-sensitive items with removed protective seals

  • Products clearly identified as final sale, where legally permitted

Applicable exclusions will be disclosed before purchase.

These exclusions do not override mandatory consumer rights.

8. Order Cancellations

If you wish to cancel an order, please contact us promptly.

Orders that have not been dispatched may be eligible for cancellation.

Once an order has shipped, you may need to request a return after delivery.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

9. International Consumer Rights

Customers in certain jurisdictions, including the European Economic Area and the United Kingdom, may have additional statutory rights.

For qualifying distance purchases, these may include a 14-day withdrawal period and remedies for non-conforming goods.

Nothing in this policy limits mandatory consumer protection rights.

10. Contact Information

For returns, exchanges, or refunds:

LOVIRAZY Customer Care

Email: info@lovirazy.store

Website: lovirazy.store

We're here to help make your shopping experience better.